| Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Autumn Equinox
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Posted - 2007.09.28 15:11:00 -
[1]
Just a note to say that I have the same issue. My ISP is also Eclipse internet. I was able to log ok this morning ok around 08:00. However this afternoon is another matter.
I am ether getting a "status unknown" after a long "checking status...", or the application taking ages on the "bulk data" and when I see / click on my charater, I loose the connection. I have cleared the cache as well.
I have spoken to Eclipse tech support this afternoon. The technician was very helpful looking at MTU's on the router ect, and I have pointed him at this forum thread for information.
I believe that this issue is now being esculated to the eclipse networks team. But I will post back when I get a phone call back from them, hopefully this afternoon.
Regards,
Autumn |
Autumn Equinox
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Posted - 2007.09.28 16:15:00 -
[2]
> Hmm I may still contact them anyway, the more shouts they get the higher prority they might give it!.Smile
I agree with Slyhand - Lets not agro them, but make them aware there is an issue by logging calls and getting a reference number.
My call is already logged, if all of us that are affected by this issue log a call and point to this forum thread we should get some additional feedback, as well as making them aware there is an issue that affects more than 1 paying customer.
But I must stress that they where very helpful to me, and we must be friendly and helpful to them in order to get this issue resoulved.
Regards,
Autumn |
Autumn Equinox
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Posted - 2007.09.28 17:24:00 -
[3]
Just a quick update has I have just got off the phone to eclipse.
Positive:
They have replicated the issue on their test ADSL that is routed entirely through BT without using any other upstream providers.
Negative:
They are not opening a ticket (white board / public incident) at this time due to the small amount of people affected by this issue. (boo)
It was commented that there was a similar issue to this a month or so ago, and that the issue was resolved by a up-stream provider / CCP (not very clear, but I had my daughter "babbling" to me a the time).
The networks operations team are looking at this anyway, and they are operating 24/7 û so just a matter of checking the eve client for the moment I guess.
Might be nice if someone from CCP could get in touch with eclipse to try and help resolve the issue if there is problem between Eclipse and CCP's servers.
Regards,
Autumn |
Autumn Equinox
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Posted - 2007.09.29 11:07:00 -
[4]
I was in ok this morning for 40 mins with no issues (untill DT), but it was broken (late) yesterday night when I tryed to login.
I guess we all monitor the situation and see what happens over the weekend.
Regards,
Autumn
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Autumn Equinox
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Posted - 2007.09.29 16:04:00 -
[5]
I have lost connection twice sice 16:00, he first time it took a while to reconnect. The second was straght on, but there was lag on market and corp chat a couple of times (thought I had lost the connection but it came back).
Regards,
Autumn |
Autumn Equinox
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Posted - 2007.10.01 19:19:00 -
[6]
Well, I am unknown (ages connecting again)
1 1 ms <1 ms <1 ms 192.168.0.254
2 15 ms 17 ms 15 ms x.x.x.x
3 15 ms 17 ms 15 ms x.x.x.x
4 21 ms 21 ms 28 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
5 19 ms 18 ms 17 ms ve5.fr4.lon.llnw.net [69.28.171.138]
6 16 ms 16 ms 17 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
7 16 ms 16 ms 16 ms 87.237.38.199
8 32 ms 19 ms 24 ms 87.237.38.200
Come on eclipse!!!! Pings are super fast, but this is just unacceptable. Sort out your up-stream provider |
Autumn Equinox
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Posted - 2007.10.01 19:35:00 -
[7]
Hey, my ticket from friday has disapeared!!
Time to start trolling tyhe ADSLGUIDE / thinkbroadband forums.
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Autumn Equinox
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Posted - 2007.10.02 21:40:00 -
[8]
Eve on Eclipse is still broken
I have to agree - 5 days is too long for them to put back the change they made on Thursday / Friday. I have been with eclipse since 2001 or 2002 - they have been good with a couple of exceptions.
Eclipse - please fix your network. This is not acceptable.
If you tell us what you are doing, its one thing. But not even publically recognising the issue is a real issue to your customer is a major issue. |
Autumn Equinox
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Posted - 2007.10.04 13:00:00 -
[9]
Eclipse issues have been corrected. This is from an email I have just recived. Eve was ok with no problems yesterday
EVE Online traffic was being mis-classified as P2P traffic in some circumstances for some customers and incorrectly managed across our network, this is not specific to any transit provider and was not based on communications port, ie: 26000 was not being specifically throttled.
Our Network Engineers have implemented a fix which will stop all EVE Online traffic for all customers from being mis-classified and we are also liaising with our Hardware suppliers to have this issue addressed in subsequent maintenance releases.
Thank you for your patience while we resolved the issue.
Regards,
Autumn
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